3. Order payments

3.1 All Order payments are processed via third party payment gateways.

3.2 Orders for 'Wedding & Bespoke Cakes' require a 50% deposit within 24 hours of receipt of a confirmation from us, with the remaining 50% due on the date that is two weeks prior to the Delivery/Pick-up Time for your Order.

3.3 Orders for 'Nena Mini Cakes' and for 'Cupcakes' require payment in full at the time of purchase through our Website.

4. Postponements, cancellations and refunds

4.1 Deposits are non-refundable within six weeks prior to the Delivery/Pick-up Time for your Order, and non-transferable to new orders or other persons in any circumstance.

4.2 For 'Nena Mini Cakes' and 'Cupcakes', if you cancel your Order:

(a) before the date that is three-weeks prior to the Delivery/Pick-up Time for your Order, you will be entitled to a full refund of the purchase price;

(b) after the date that is three-weeks prior to the Delivery/Pick-up Time for your Order, but before the date that is one-week prior to the Delivery/Pick-up Time for your Order, you will be entitled to a 50% refund of the purchase price; and

(c) within one-week prior to the Delivery/Pick-up Time for your Order, you will not be entitled to any refund.

4.3 Acceptance of any changes that you request to your Delivery/Pick-up Time for your Order will be at our absolute discretion and may be subject to additional fees.

4.4 We are unable to issue a refund for an Order that has been consumed (wholly or in part).